Module 7: Customer Service and Business Operations (Part 1)  

Integrating Advancing Technologies and Artificial Intelligence into LTC

Travis Durham, Director of Dietary Services and Information Technology, Grove Park Home for Senior Citizens

Keeping Your Building Standing: How to Strategically Manage Major Assets and Planned Replacements

Catherine Simpson,Lead, Asset Management & Climate Resilience Canada, Jacobs

The Philosophy and Key Principles of Person-Centered Dining

Twinkle Patel, Director Quality Nutrition & Food Service, Seasons Care Dietitian Network

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Megan Garland

Program Facilitator

Megan Garland is an executive and leadership coach with more than 25 years of senior leadership experience in long-term care, including roles as Administrator, Regional Director of Operations, and Director of LTC & Senior Services.

She brings deep operational expertise in navigating Ministry requirements, leading interdisciplinary teams, and making critical decisions in complex care environments. Megan helps leaders strengthen clarity, communication, critical thinking, and decision-making skills essential for navigating LTC’s fast-moving and multi‑stakeholder landscape.

Megan integrates evidence-based tools, including the Tilt 365 True Tilt Personality Assessment and Agility Tracker, with practical frontline and senior‑level experience. She also brings lived experience caring for her parents in their senior years, adding a personal understanding of the human realities of LTC.

She holds a degree in Health Care Administration, the Associate Certified Coach (ACC) credential through the International Coaching Federation and serves as Chair of the Board for her family business as well as several local not‑for‑profit board.

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Program Kick Off

Mon. Sept. 14 | 2:00 p.m. – 3:00 p.m. | Virtual

Join this 1-hour program kick-off to get a facilitator update, a quick student information session and a chance to ask any questions.

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Leadership Foundations Forum

Thurs. Sept. 17 & Fri. Sept. 18 | 8:30 a.m. – 4:30 p.m. | Novotel, North York

Thursday, September 17, 2026

Understanding Leadership in LTC Context

Megan Garland, Executive & Leadership Coach, StillNorth Coaching and Consulting

Ontario’s LTC Update

Lisa Levin, CEO, AdvantAge Ontario

Leadership in Complexity

Megan Garland, Executive & Leadership Coach, StillNorth Coaching and Consulting

Guest Speaker: Ministry of LTC Update

Sandra Lawson, ADM, Operations Division, Ontario Ministry of Long-Term Care

Lindsey Harrold, Director, Funding and Programs Branch, Ministry of Long-Term Care

Critical Thinking & Decision-Making

Megan Garland, Executive & Leadership Coach, StillNorth Coaching and Consulting

Social Networking

Student Group Meet-Up

 

Friday, September 18, 2026

Leadership Identity and Self Awareness

Heidi Taylor, LTC Leadership Consultant

Leadership Development

Heidi Taylor, LTC Leadership Consultant

Mentor Meetings

Barbara Bell, Chief Operating Officer, Belmond House

Dwayne Green, Administrator, Post Inn Village

Aleksandra Grzeszczuk, Chief Executive Officer, Copernicus Lodge

Cynthia Marinelli, Chief Executive Officer, Chester Village

Lillian Rank, Administrator, Sheridan Villa

Leadership in Practice: A Conversation on Leading Culture and People

Abby Katz Starr, President and Chief Executive Officer, Unionville Home Society

Carolyn Clubine, Program Director and Facilitator, Administrator Leadership Program

Leadership Culture and Team Impact

Heidi Taylor, LTC Leadership Consultant

Integration and Closing

Heidi Taylor, LTC Leadership Consultant

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Module 1: Effective Communications

Thurs. Sept. 24 | 9:00 a.m. – 1:30 p.m.

For each module there will be self-paced readings, videos and reflections that will be complimentary to the live-virtual segment.

External Communications and Media Relations

Sharlyn Carrington, Principal, Content Strong Communications

Social Governance and Reputational Risk

Sharlyn Carrington, Principal, Content Strong Communications

Crisis Communications and Reputation Management

Sharlyn Carrington, Principal, Content Strong Communications

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Module 2: Strategic and Integrative Thinking

Thurs. Oct. 1 | 9:00 a.m. – 1:30 p.m.

For each Module there will be self-paced readings, videos and reflections that will be complimentary to the live-virtual segment.

Vision, Mission and Values

Wendy Beckles, President & CEO, Shepherd Lodge

Strategic Planning, Operational Planning & Enterprise Risk Management

Wendy Beckles, President & CEO, Shepherd Lodge

Strategic and Integrative Thinking

Wendy Beckles, President & CEO, Shepherd Lodge

Strategic Priorities, Initiatives and Key Success Factors

Wendy Beckles, President & CEO, Shepherd Lodge

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Module 3: Legislative and Legal Matters

Thurs. Oct. 8 | 9:00 a.m. – 1:30 p.m.

For each Module there will be self paced readings, videos and reflections that will be complimentary to the live-virtual segment.

Law as a Business Asset and Legal Frameworks in LTC

Alan Hui, Administrator, Mon Sheong Scarborough Long Term Care Centre

Substitute Decision Making and Powers of Attorney in LTC

Mina Karabit, Lawyer, Wise Health Law.

Interpreting Legislation and Developing Policies, Processes and Procedures in LTC

Alan Hui, Administrator, Mon Sheong Scarborough Long Term Care Centre

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Module 4: LTC Financial Literacy Part 1

Thurs. Oct. 15 | 9:00 a.m. – 1:30 p.m.

For each Module there will be self paced readings, videos and reflections that will be complimentary to the live-virtual segment.

LTC Funding in Action

William Willard, Executive Vice-President and CFO, Deep River and District Health

Understanding your Payment Notifications

Kyle Cotton, Director, Long-Term Care, Administrator, Victoria Manor, City of Kawartha Lakes

Budgeting for your Home

Jonathon Bingeman, Vice President, Finance & Digital Transformation, Providence Care Centre

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Module 4: LTC Financial Literacy Part 2

Thurs. Oct. 22 | 9:00 a.m. – 1:30 p.m.

For each module there will be self-paced readings, videos and reflections that will be complimentary to the live-virtual segment.

LTC Funding and Policy Updates

Feroz Masjidi, Director of Funding Policy and Capital Development, AdvantAge Ontario

LTC Financial Operations

Speaker TBC

LTC Financial Governance

William Willard, Executive Vice-President and CFO, Deep River and District Health

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Module 5: Human Resources and People Management

Thurs. Oct. 29 | 9:00 a.m. – 1:30 p.m.

For each module there will be selfppaced readings, videos and reflections that will be complimentary to the live-virtual segment.

Introduction to HR and People Management

Bruce Goldie, Owner/Proprietor, BMG HR Solutions

Employee Relations

Bruce Goldie, Owner/Proprietor, BMG HR Solutions

Labour Relations

Bruce Goldie, Owner/Proprietor, BMG HR Solutions

Human Rights

Bruce Goldie, Owner/Proprietor, BMG HR Solutions

Occupational Health and Safety

Bruce Goldie, Owner/Proprietor, BMG HR Solutions

Recruitment and Selection

Bruce Goldie, Owner/Proprietor, BMG HR Solutions

Attendance Management

Bruce Goldie, Owner/Proprietor, BMG HR Solutions

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Module 6: Quality and Leadership for Clinical Care Part 1

Thurs. Nov. 5 | 9:00 a.m. – 1:30 p.m.

For each module there will be self-paced readings, videos and reflections that will be complimentary to the live-virtual segment.

Role of Administrator in Quality and Clinical Leadership

Bahar Karimi, Executive Director of Clinical Practice and Centre of Excellence, Thrive Group

Jeanette O’Leary, Senior Director of Clinical Practice, Idlewyld Manor

Creating and Leading the Team

Bahar Karimi, Executive Director of Clinical Practice and Centre of Excellence, Thrive Group

Jeanette O’Leary, Senior Director of Clinical Practice, Idlewyld Manor

Leading Quality Programs for Excellence

Bahar Karimi, Executive Director of Clinical Practice and Centre of Excellence, Thrive Group

Jeanette O’Leary, Senior Director of Clinical Practice, Idlewyld Manor

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Module 6: Quality and Leadership for Clinical Care Part 2

Thurs. Nov. 12 | 9:00 a.m. – 1:30 p.m.

For each module there will be self-paced readings, videos and reflections that will be complimentary to the live-virtual segment.

Building an Effective Compliance Program

Mary Nestor, Principal, MKN Consulting

Integrating Quality, Compliance and Clinical Excellence – Leadership Approaches and Frameworks

Bahar Karimi, Executive Director of Clinical Practice and Centre of Excellence, Thrive Group

Jeanette O’Leary, Senior Director of Clinical Practice, Idlewyld Manor

From Knowledge to Action

Bahar Karimi, Executive Director of Clinical Practice and Centre of Excellence, Thrive Group

Jeanette O’Leary, Senior Director of Clinical Practice, Idlewyld Manor

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Module 7: Customer Relations and Business Operations Part 1

Thurs. Nov. 19 | 9:00 a.m. – 1:30 p.m.

For each module there will be self-paced readings, videos and reflections that will be complimentary to the live-virtual segment.

Integrating Advancing Technologies and Artificial Intelligence into LTC

Travis Durham, Director of Dietary Services and Information Technology, Grove Park Home for Senior Citizens

Keeping Your Building Standing: How to Strategically Manage Major Assets and Planned Replacements

Catherine Simpson,Lead, Asset Management & Climate Resilience Canada, Jacobs

The Philosophy and Key Principles of Person-Centered Dining

Twinkle Patel, Director Quality Nutrition & Food Service, Seasons Care Dietitian Network

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Module 7: Customer Relations and Business Operations Part 2

Thurs. Nov. 26 | 9:00 a.m. – 1:30 p.m.

For each module there will be self-paced readings, videos and reflections that will be complimentary to the live-virtual segment.

Making LTC Feel Like Home

Julie Wheeler, Director, Seniors’ Services, Regional Municipality of Waterloo, Sunnyside Seniors’ Services

Ask a Resident

Stephanie Ventura, Director of Education, Ontario Association of Residents’ Councils (OARC) OARC Residents Leaders TBC

Creating Connections: The Role of Equity, Diversity, Inclusion

Amorell Saunders N’Daw, EDI Champion, Amorell & Co

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Group Assignment Work

Thurs., Dec. 3 | 9:00 a.m. – 11:30 a.m.

Meet with your group to collaborate on your assignment, with guidance and support from your mentor.

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Group Assignment Work

Thurs., Dec. 10 | 9:00 a.m. – 11:30 a.m.

Meet with your group to collaborate on your assignment.

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Group Assignment Presentations

Thurs. Dec. 17 | 9:00 a.m. – 2:30 p.m.

Groups will present their assignments in 30-minute sessions, sharing insights and outcomes with their peers.

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Program Kick-Off

Wed. Jan. 27, 2027 | 11:00 a.m. – 12:00 p.m. EST

Join this 1-hour program kick-off to get a facilitator update, a quick student information session and a chance to ask any questions.

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Leadership Foundations Forum Part 1

Mon. Feb. 1, 2027 | 9:00 a.m. – 2:00 p.m. EST

Understanding Leadership in the LTC Context

Megan Garland, Executive & Leadership Coach, StillNorth Coaching and Consulting

Ontario’s LTC Environment

Lisa Levin, CEO, AdvantAge Ontario

Leadership in Complexity

Megan Garland, Executive & Leadership Coach, StillNorth Coaching and Consulting

Guest Speaker: Ministry of LTC

Sandra Lawson, ADM, Operations Division, Ontario Ministry of Long-Term Care

Lindsey Harrold, Director, Funding and Programs Branch, Ministry of Long-Term Care

Student Interactive Activity

Megan Garland, Executive & Leadership Coach, StillNorth Coaching and Consulting

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Leadership Foundations Forum Part 2

Tues. Feb. 2, 2027 | 9:00 a.m. – 2:00 p.m. EST

Leadership Critical Thinking and Decision Making

Megan Garland, Executive & Leadership Coach, StillNorth Coaching and Consulting

Student Project Group Meet-Up

Megan Garland, Executive & Leadership Coach, StillNorth Coaching and Consulting

Leadership Identity and Self Awareness

Heidi Taylor, LTC Leadership Consultant

Leadership Development

Heidi Taylor, LTC Leadership Consultant

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Leadership Foundations Forum Part 3

Wed. Feb. 3, 2027 | 9:00 a.m. – 2:00 p.m. EST

Mentor and Project Group Meetings

Mentors TBC

Leadership Culture and Team Impact

Heidi Taylor, LTC Leadership Consultant

Application Integration

Heidi Taylor, LTC Leadership Consultant

Back

Module 1: Strategic and Integrative Thinking

Wed. Feb. 10, 2027 | 9:00 a.m. – 1:30 p.m. EST

Vision, Mission and Values

Wendy Beckles, President & CEO, Shepherd Lodge

Rich Janes, Director, Spiritual Life and Strategic Partnerships, Shepherd Lodge

Strategic Planning, Operational Planning & Enterprise Risk Management

Wendy Beckles, President & CEO, Shepherd Lodge

Rich Janes, Director, Spiritual Life and Strategic Partnerships, Shepherd Lodge

Strategic and Integrative Thinking

Wendy Beckles, President & CEO, Shepherd Lodge

Rich Janes, Director, Spiritual Life and Strategic Partnerships, Shepherd Lodge

Strategic Priorities, Initiatives and Key Success Factors

Wendy Beckles, President & CEO, Shepherd Lodge

Rich Janes, Director, Spiritual Life and Strategic Partnerships, Shepherd Lodge

Back

Module 2: Effective Communications

Wed. Feb. 17, 2027 | 9:00 a.m. – 1:30 p.m. EST

External Communications and Media Relations

Sharlyn Carrington, Principal, Content Strong Communications

Social Media Governance and Reputational Risk

Sharlyn Carrington, Principal, Content Strong Communications

Crisis Communications and Reputation Management

Sharlyn Carrington, Principal, Content Strong Communications

Group Work Lead

Sharlyn Carrington, Principal, Content Strong Communications

Back

Module 3: Legislative and Legal Matters 

Wed. Feb. 24, 2027 | 9:00 a.m. – 1:30 p.m. EST

Law as a Business Asset and Legal Frameworks in LTC

Alan Hui, Administrator, Mon Sheong Scarborough Long Term Care Centre

Substitute Decision Making and Powers of Attorney in LTC

Mina Karabit, Lawyer, Wise Health Law.

Interpreting Legislation and Developing Policies, Processes and Procedures in LTC

Alan Hui, Administrator, Mon Sheong Scarborough Long Term Care Centre

Back

Module 4: Human Resources and People Management  

Wed. Mar. 3, 2027 | 9:00 a.m. – 1:30 p.m. EST

Introduction to HR and People Management

Bruce Goldie, Owner/Proprietor, BMG HR Solutions

Employee Relations

Bruce Goldie, Owner/Proprietor, BMG HR Solutions

Labour Relations

Bruce Goldie, Owner/Proprietor, BMG HR Solutions

Human Rights

Bruce Goldie, Owner/Proprietor, BMG HR Solutions

Occupational Health and Safety

Bruce Goldie, Owner/Proprietor, BMG HR Solutions

Recruitment and Selection

Bruce Goldie, Owner/Proprietor, BMG HR Solutions

Attendance Management

Bruce Goldie, Owner/Proprietor, BMG HR Solutions

Q&A and Final Comments

Bruce Goldie, Owner/Proprietor, BMG HR Solutions

Back

Module 5: LTC Financial Literacy (Part 1)

Wed. Mar. 10, 2027 | 9:00 a.m. – 1:30 p.m. EST

LTC Funding in Action

William Willard, Executive Vice-President and CFO, Deep River and District Health

Understanding Your Payment Notifications

Kyle Cotton, Director, Long-Term Care, Administrator, Victoria Manor, City of Kawartha Lakes

Budgeting For Your Home

Jonathon Bingeman, Vice President, Finance & Digital Transformation, Providence Care Centre

Back

Module 5: LTC Financial Literacy (Part 2)

Wed. Mar. 17, 2027 | 9:00 a.m. – 1:30 p.m. EST

LTC Funding and Policy Updates

Feroz Masjidi, Director of Funding Policy and Capital Development, AdvantAge Ontario

LTC Financial Operations

Francine Dorion & Sepfan Staneckyj (not on the website; the site lists “Speaker TBC”)

LTC Financial Governance

William Willard, Executive Vice-President and CFO, Deep River and District Health

LTC Financial Governance Continued

William Willard, Executive Vice-President and CFO, Deep River and District Health

Back

Module 6: Quality Leadership for Clinical Care (Part 1) 

Wed. Mar. 24, 2027 | 9:00 a.m. – 1:30 p.m. EST

Role of Administrator in Quality and Clinical Leadership

Bahar Karimi, Executive Director of Clinical Practice and Centre of Excellence, Thrive Group

Jeanette O’Leary, Senior Director of Clinical Practice, Idlewyld Manor

Creating and Leading the Team

Bahar Karimi, Executive Director of Clinical Practice and Centre of Excellence, Thrive Group

Jeanette O’Leary, Senior Director of Clinical Practice, Idlewyld Manor

Leading Quality Programs for Excellence

Bahar Karimi, Executive Director of Clinical Practice and Centre of Excellence, Thrive Group

Jeanette O’Leary, Senior Director of Clinical Practice, Idlewyld Manor

Back

Module 6: Quality Leadership for Clinical Care (Part 2) 

Wed. Mar. 31, 2027 | 9:00 a.m. – 1:30 p.m. EST

Building an Effective Compliance Program

Mary Nestor, Principal, MKN Consulting

Integrating Q, Compliance and Clinical Excellence – Leadership Approaches

Bahar Karimi, Executive Director of Clinical Practice and Centre of Excellence, Thrive Group

Jeanette O’Leary, Senior Director of Clinical Practice, Idlewyld Manor

From Knowledge to Action

Bahar Karimi, Executive Director of Clinical Practice and Centre of Excellence, Thrive Group

Jeanette O’Leary, Senior Director of Clinical Practice, Idlewyld Manor

Back

Module 7: Customer Service and Business Operations (Part 1)  

Wed. Apr. 7, 2027 | 9:00 a.m. – 1:30 p.m. EST

Integrating Advancing Technologies and Artificial Intelligence into LTC

Travis Durham, Director of Dietary Services and Information Technology, Grove Park Home for Senior Citizens

Keeping Your Building Standing: How to Strategically Manage Major Assets and Planned Replacements

Catherine Simpson,Lead, Asset Management & Climate Resilience Canada, Jacobs

The Philosophy and Key Principles of Person-Centered Dining

Twinkle Patel, Director Quality Nutrition & Food Service, Seasons Care Dietitian Network

Back

Module 7: Customer Service and Business Operations (Part 2)  

Wed. Apr. 14, 2027 | 9:00 a.m. – 1:30 p.m. EST

Making LTC Feel Like Home: Leadership and Customer Service

Julie Wheeler, Director, Seniors’ Services, Regional Municipality of Waterloo, Sunnyside Seniors’ Services

Ask a Resident

Stephanie Ventura, Director of Education, Ontario Association of Residents’ Councils (OARC) OARC Residents Leaders TBC

Creating Connections: The Role of Equity, Diversity, Inclusion

Amorell Saunders N’Daw, EDI Champion, Amorell & Co

Back

Group Assignment Work

Wed. Apr. 21, 2027 | 9:00 a.m. – 11:30 a.m. EST

Meet with your group to collaborate on your assignment, with guidance and support from your mentor.

Back

Group Assignment Work

Fri. Apr. 30, 2027 | 9:00 a.m. – 11:30 a.m. EST

Meet with your group to collaborate on your assignment, with guidance and support from your mentor.

Back

Group Assignment Presentations

Wed. May 5, 2027 | 9:00 a.m. – 2:00 p.m. EST

Groups will present their assignments in 30-minute sessions, sharing insights and outcomes with their peers.

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Constance (Connie) Lacy

Program Director

Constance (Connie) Lacy is a Long-Term Care and Seniors’ Services Consultant who recently retired as the Director of Seniors’ Services for the Region of Waterloo. Prior to this, she also served as Director of Services for Seniors in the Region of Halton. 

Connie has over 30 years of experience in health, community and education services including over 15 years of senior leadership of Long-Term Care, Seniors’ Housing and Community Programs.

Connie is an active leader in the Seniors’ Services sector and also served as the previous Chair of the Board for AdvantAge Ontario. She has sat on many provincial and federal committees supporting best practices in seniors’ services and care. Connie is a strong advocate and leader in developing and promoting person-centred, emotion-focused models of seniors’ care.

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Carolyn Clubine

Program Director

Carolyn Clubine has a wealth of Health and Long-term Care experience. She is the former Director of Long-Term Care and Community Support Services for the Region of Peel’s five campuses of care. 

Currently, Carolyn serves as an LTC sector expert and consultant with Clubine Consulting, a boutique firm offering customized management consulting and services. She consults with non-profit organizations on issues ranging from strategic and organizational planning, redevelopment, operational effectiveness, and board governance.

Carolyn has obtained her Fellowship with the Canadian College of Health Leaders. In addition, she is a graduate of The Advanced Executive Leadership Program at the Schulich School of Business at York University. Carolyn regularly participates with AdvantAge Ontario facilitating workshops, participation on various committees, and member support service development.

A strategic thinker and innovative planner with strong analytical skills, Carolyn has coached, mentored, and taught strategic and management/leadership courses locally and internationally. Her desire is to empower leadership teams to develop strategies that will shape key services for today and over the long term.